garrylengthorn

13-Aug-12 The challenges of IT

In Blog, Personal, Technology on August 13, 2012 at 6:14 am

A couple of weeks ago, I used my blog space to talk about my new role, which has a diverse mixture of service and technical management responsibilities associated with it.

When friends and family ask me what I do, it’s always difficult to explain the nature of my role, so over the coming weeks I will try and introduce some of the challenges associated with my role and bring it to life with some context.

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Are you sure you want to know what I do? I’m not boring you?

With this in mind, it’s worth clarifying the size of my team and the scale of what we do. My team of direct and indirect staff is over 50 people, who all have technical and service skills. This is part of a wider function, which is currently 118 people in size.

This function provide Information Technology services to over 2000 people in 60+ offices and 17 countries globally.

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We got the whole world in our hands!

In terms of my specific part of the function and my teams, we provide the technical components that provide people within our business the ability to do their job. Whether that be the telephone on their desk, their computer, printer, email or general web browsing. Fun eh!

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A typical office desktop without the user!

By providing the components on people’s desks and in the office, there is a whole architecture of devices behind these that need implementing, configuring, patching and upgrading. Unfortunately due to the nature of technology, this is often quite frequently and this brings all sorts of challenges, as these devices need to work together.

To put this in to prospective, we support thousands of devices spread around the world running various technology platforms!

Of course, all of these things can go wrong, and frequently do, hence a specific section of my team are dedicated to supporting these components, and more importantly, the people who are using them.

With each new decade or generation, there are new challenges. The current being consumerisation and Cloud, as people want to exploit their own technology at work to complement what they already have in the office. This continually forces us to review what we have and whether it is fit for use. I guess this is what keeps me and my team in a day job!

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The latest consumerisation gadget. What next?

In my next blog on work, I will try to explain a bit more detail as to how we cope with these technical and service challenges.

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